Contact us

If you have any queries or anything you would like to discuss, please don't hesitate to contact us and our friendly customer care team will be happy to help. 

Please note, we're currently experiencing a very high volume of enquiries having recently welcomed a considerable number of new customers, meaning our call wait times are longer than we would like them to be.

Did you know that you can submit meter readings via your online account, if you’ve already given us your first readings?

You can also email them to meterreads@bristol-energy.co.uk

We’re sorry for any inconvenience caused by our busy phone lines. We're currently expanding our team, and making improvements to our systems, and would like to thank you for bearing with us. We’re committed to giving you a high quality level of customer service.

 

 Customer Care

 Business

 Generators

 Media

 General

 Telephone 

 0808 281 2222

 (Monday to Friday 9am - 5pm, except on Bank Holidays)

 0808 168 3888 

 (8.30am to 5.30pm Monday to Thursday and 8.30am to 5pm on Fridays, except on Bank Holidays)

 

 07557 335 982

 (Voicemail 24hrs)

 0808 281 2222

 (Monday to Friday 9am - 5pm, except Wednesday 9am - 4.45pm)

 Email

 CustomerCare@bristol-energy.co.uk

 Business@bristol-energy.co.uk

 PPA@bristol-energy.co.uk 

 Press@bristol-energy.co.uk

 Hello@bristol-energy.co.uk 

 

If you have an emergency and need to contact us outside of our office hours, please find the relevant contact details on our emergency contacts page.

 

Did you know that you can submit meter readings via your online account, if you’ve already given us your first readings? 

You can also email them to meterreads@bristol-energy.co.uk

 

Write to us at:

(Please mark as for Customer Care Team, Business Team or Generators PPA Team as appropriate)

Bristol Energy & Technology Services (Supply) Limited

1 Temple Quay

Temple Back East

Bristol

BS1 6DZ

Or you can visit us in person on the Harbourside:

The Hub

Unit 5-6

1 Canon’s Road

Bristol

BS1 5UH