Contact us

If you have any queries or anything you would like to discuss, please don't hesitate to contact us and our friendly customer care team will be happy to help. 

Please get in touch and we’ll be happy to provide you with the information you need.


 Customer Care






 0808 281 2222

 (9am - 5pm)

 0808 168 3888 

 (8.30am to 5.30pm Monday to Thursday and 8.30am to 5pm on Fridays, except on Bank Holidays)

 0117 992 8790 

 (9am - 5pm)

 07557 335 982

 (Voicemail 24hrs)

 0808 281 2222

 (9am - 5pm)



Please note, we are currently experiencing a very high volume of enquiries, meaning our call wait times are longer than we would like them to be. Did you know that you can submit meter readings via your online account, if you’ve already given us your first readings? 

You can also email them to

We’re sorry for any inconvenience caused by our busy phone lines. We're currently expanding our team, and making improvements to our systems, and would like to thank you for bearing with us. We’re committed to giving you a high quality level of customer service.


Write to us at:

(Please mark as for Customer Care Team, Business Team or Generators PPA Team as appropriate)

Bristol Energy & Technology Services (Supply) Limited

1 Temple Quay

Temple Back East



Or you can visit us in person on the Harbourside:

The Hub

Unit 5-6

1 Canon’s Road