If you change your mind

We’ll be very sorry to see you leave Bristol Energy. If you have any issues we can help with or if you’d like to talk to us about other ways we can save you money, please get in touch on 0808 281 2222.

If you’ve made up your mind, we’ll do our best to ensure the process is as smooth as possible for you. You can email us cancel@bristol-energy.co.uk or call our customer care team on 0808 281 2222, or you can complete and send us the cancellation form in the post.

Cancellation within the cooling off period

Once your application to Bristol Energy has started, you have a 14 day cancellation, or ‘cooling off’ period. This starts on the day you receive your Welcome Pack from us. The cancellation period gives you time to make changes to your choice of product or your method of payment, or to cancel your application to join Bristol Energy.

During this time if you want to discuss your tariff or account options further, or are unsure if the plan is right for you, we are very happy to help. Call us on 0808 281 2222 and speak to one of our dedicated team.

Cancellation outside the cooling off period

If you’ve made up your mind, and you’re moving to another supplier, your contract will end after we receive notice from them. You can also terminate your contract with Bristol Energy by requesting the supply is disconnected. In this case, your contract will end when this happens.

We’ll be in touch with you to finalise the process, but if you have any queries or concerns, contact us straight away.

You can read more about your rights under section 7 of the Terms and Conditions.

Coming back to Bristol Energy

If at any point you decide to return, it would be our pleasure to welcome you back to Bristol Energy. Call us on 0808 281 2222 and we’ll make it happen.