Emergency contacts

Smell gas?

If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999 (24 hrs).

Electricity

If you have problems with your electricity supply you need to contact your electricity distributor. Select your relevant distributor from the following list, based on the region of your supply address:

Supply point
number
Supplier contact
10 East of England - UK Power Networks: 0800 316 3105
11 East Midlands - Western Power Distribution: 0800 678 3105
12 London - UK Power Networks: 0800 316 3105
13 Merseyside & North Wales - SP Energy Networks: 0800 001 5400
14 West Midlands - Western Power Distribution: 0800 678 3105
15 North of England - Northern Power Grid: 0800 668 877
16 North West England - Electricity North West: 0800 195 4141
17 North of Scotland - SSE Power Distribution: 0800 300 999
18 Central & Southern Scotland - SP Energy Networks: 0800 092 9290
19 South East England - UK Power Networks: 0800 316 3105
20 South of England - SSE Power Distribution: 0800 072 7282
21 South Wales - Western Power Distribution: 0800 678 3105
22 South West England - Western Power Distribution: 0800 678 3105
23 Yorkshire - Northern Powergrid: 0800 375 675
24 GB Wide - Independent Power Networks: 0800 013 0849
25 GB Wide - ESP Electricity: 0800 731 6945
26 GB Wide - Energetics: 0800 804 8688
27 GB Wide - GTC: 0800 032 6990
28 GB Wide - UK Power Networks: 0800 316 3105
29 GB Wide - Harlaxton Electricity Networks: 0800 055 6288
30 GB Wide - Peel Electricity Networks: 0161 247 7177

Supply point number

The supply point number given is used to help energy companies complete the switching process and for the companies that distribute your electricity or gas (local network operators) to identify you.

For electricity this is called a Meter Point Adminstration Number (MPAN) or for gas a Meter Point Reference Number (MPRN).

The first number on the bottom line identifies which network distribution supply region you are in - this is also stated on your bill under the emergency numbers.