Our customer care
Our dedicated team are here to offer support and advice whenever you need it. If you need help with payments, reading your meter, finding the best tariff for you - or if you have feedback about our service – we can help.
We’ll make sure all our services and prices are easy to understand. And if you need extra help for yourself, or a relative, we can put this in place.
You’ll benefit from a transparent, trusted service where the customer always comes first.
Please note, we are currently experiencing a very high volume of enquiries, meaning our call wait times are longer than we would like them to be.
If you are looking to submit your meter readings, did you know that you can provide them via your online account, if you’ve already provided your first opening readings?
You can also email your meter readings to email@example.com
We'd like to apologise for any inconvenience caused. We're working hard to expand our team, to make sure we can deliver the high standards of service we strive for.
Our promise to you
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